Our Support

There’s no point shutting the stable door after the horse has bolted.
That’s why it’s better to prevent IT problems rather than fix them.

Proactive maintenance

The heart of our proactive IT support service is a regular site visit – called a “Rotation Day”. Our qualified support engineers come to your premises to check over all of your IT systems and make sure they’re working properly and will stay that way.

Rotation days also give you someone there for you to talk to, raise issues and get advice on how to make the most of your business IT services and software.

Our service desk

Behind the proactive service is our service desk, offering unlimited telephone and remote business IT support with coverage ranging from normal working hours to 24/7/365 depending on your needs. Based exclusively in Penang, our team sticks to exactly the same standards of jargon-free service as our engineers.

Our unique warranty

We firmly believe in the quality of our work – so much so that we have a unique guarantee. If you have a business-critical issue that we could have prevented, we’ll have someone on-site within four working hours at reasonable charge to you.

Fixed cost

We support your IT for a fixed cost, so it’s in our interest as well as yours to keep everything running smoothly. As well as our proactive maintenance on Rotation Days to help prevent problems, our simple pricing structure keeps your costs under control and leaves you plenty of room for growth.

Additional options

Alongside our proactive IT support service we offer a range of complementary services, including:

  • Extended support hours
  • 24/7/365 critical incident support
  • Out of hours patching – so you don’t experience any downtime during office hours
  • Out of hours remote monitoring
  • Monitoring and maintenance
  • …and, of course, project and consultancy services.

We offer a number of different support options to suit a variety of business sizes and requirements. These can range from having a qualified engineer onsite once every other month to full-time onsite first-line support backed up by regular senior engineering visits.